Tech Support Contact for Machine Vision And People Counting Cameras

This page is for the following product lines. 

  • Machine Vision (non-thermal) cameras, including Chameleon, Flea, Grasshopper, Blackfly, Oryx, Forge, and Firefly families
  • Machine Vision Software packages, such as Ladybug, Flycapture, and Spinnaker
  • People Counting Brickstream cameras, such as 3D+, 3DLive, 1100, 2300, and 2500 series
For other product lines, please refer to Tech Support Phone Lines.

 

Contacting our machine vision and people counting support team

1. Please check our machine vision forum.  We may have have already answered your question.  If you can not find your answer, make a new post if you have a general question!
 
2. Create a ticket and we will be happy to help you.
  • For Machine Vision camera, create a ticket at here.
  • For People Counting cameras, create a ticket at here.
  • For RMAs, please create an RMA ticket at here..
3. For phone support, please see our contact info below.
  • Americas: +1 604 242 9937 option 2
  • Europe: +49 7141 488817-0
  • Japan: +81 3 5204 2338
  • China: +86 10 8215 9938

 

 
 

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