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Every superhero needs a gadget.

HELPLINE
1-844-283-5471 (US)
1-805-392-3775 (International)
+44 808 145 3684 (United Kingdom)
+33 800 907 428 (France)
+49 800 183 0862 (Germany)
+34 900 831 112 (Spain)
1-800-164-803 (Australia)
4006399091 (China)
800-960-966 (Hong Kong)
1-800-723-1438 (Singapore)
120988488 (Japanese)

Hours: 8am - 5pm Eastern

Everybody needs somebody, sometimes.

Naturally, we have a staff of friendly, knowledgeable human beings, ready to assist you. We invite you to refer to the FAQ for even faster answers to a few common questions. But please, don’t hesitate to contact us. You can reach us by dialing 1-844-283-5471 or by emailing FLIRONE-Support@flir.com.

QUICK GUIDE

New superpowers can take some getting used to.

Click here for a quick list of answers to some common questions on capabilities, applications, and warranty coverage. We should tell you now, the answer is no. We don’t make FLIR ONE goggles. Yet.

FLIR ONE Limited Warranty (12 Months)

LIMITED WARRANTY. We warrant to the original purchaser, that the FLIR ONE will conform to published specifications and be free from defects in materials and workmanship for period of one year from the Purchase Date. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY UNDER THIS WARRANTY, AT OUR OPTION, IS THE REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCTS IN A MANNER, AND BY A SERVICE CENTER, AUTHORIZED BY US. IF WE DETERMINE THAT THIS NOT SUFFICIENT, WE SHALL REFUND YOU YOUR PAID PURCHASE PRICE AND HAVE NO OTHER OBLIGATION OR LIABILITY TO CUSTOMER WHATSOEVER.

WARRANTY RETURN, REPAIR AND REPLACEMENT. To be eligible for warranty repair or replacement, Customer must notify FLIR within thirty (30) days of discovering of any apparent defect in materials or workmanship. For more information, Please visit http://www.flir.com/cs/warranty.

We reserve the right to determine, in its sole discretion, whether a returned product is covered under warranty.

Register your FLIR ONE
to receive an 18 month extended warranty

International Shipping

FLIR offers international shipping to select countries* via our partner GlobalShopex.com. International shipping rates are calculated during the international checkout process, and are based on shipping destination and products ordered. We recommend you prepay duties and taxes up front, if you do, GlobalShopex guarantees there will be no additional funds collected upon delivery. Once your order is completed, all order related inquiries should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.
*Canada, Australia, China, Hong Kong, Japan, India, South Korea, New Zealand, Malaysia, Indonesia, Singapore, Bolivia, Brazil, Chile, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Peru, Uruguay, and Venezuela  

FLIR offers international shipping to select European countries** through Amazon.co.uk
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Northern Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom  

FLIR ONE FAQ

Distribution

A: FLIR One Retails for under USD $250.
A: In addition to purchasing through FLIR.com, FLIR ONE is available worldwide from major retailers including Amazon, Apple, BestBuy.com, HomeDepot.com, and Tmall.com.
A: The FLIR ONE case is no longer available to purchase from FLIR.com. FLIR ONE for iPhone 5/5s has been replaced with FLIR ONE for iOS, the latest generation of FLIR ONE for Apple products with a lightning connector including the iPhone 5/5s.
A: If you're interested in becoming a channel partner for FLIR ONE, please contact Keith Geck at keith.geck@flir.com.

Platform

A: The latest generation of FLIR ONE is compatible with Apple products with a lightning connector and many Android devices with USB On-The-Go. Check here for a description of platform requirements and a list of Android devices that have been tested and confirmed to work with the FLIR ONE.
A: The FLIR ONE software developer kits (SDKs) and other developer tools for iOS and Android are available free of charge at developer.flir.com. The current FLIR ONE SDK for the iOS platform is compatible with the original FLIR ONE and the second-generation FLIR ONE for iOS. With the FLIR ONE SDKs, developers have access to images and video streams in thermal, conventional, and blended modes as well as absolute temperature data for all pixels.

For information on the FLIR ONE Developer Program visit developer.flir.com or contact Cal Loo at cal.loo@flir.com.
A: For a list of all approved FLIR ONE apps please visit our Apps Gallery here.

Android Model

A: For a list of compatibility criteria and a list of all Android phones tested to be compatible so far see Android Device Compatibility.
A: The spacer attachment included with your FLIR ONE is an optional attachment that can be used to ensure a snug fit and finish for users who do not have a case on their phone.

To assemble, remove the protective film revealing the adhesive on the underside of the spacer. Line up the straight edge of the spacer with the straight edge of your FLIR ONE. Once lined up properly, apply light pressure to ensure a complete seal.
A: Your FLIR ONE comes with two different spacer options depending on the phone model. The spacer with the U-shaped divot in the top should only be used for the Galaxy s5. All other Android models should use the spacer with the smooth top.
A: There are adapters you can use that will solve this problem by re-orienting (R) or extending (E) the connector as pictured below, and we’ll ship one out free of charge upon request. For information about them or to request one click here.

Usage

A: Thermal imaging makes the otherwise invisible world of heat energy visible to your eyes. Everything around you either emits or reflects heat energy. For example, with FLIR ONE, when you look around a room in your home, you can see where doors and windows are not well insulated. You might see a wall switch is slightly warm that could indicate a pending problem or overloaded circuit. The list of uses is long and will grow dramatically as customers discover this unseen portion of the electromagnetic spectrum. Visit FLIR.com/FLIRONE for educational information on how thermal imaging can and will be useful in everyday life, and discover this previously invisible world first-hand.
A: FLIR ONE does not provide x-ray vision. It allows you to visualize and measure the surface temperature of most objects. In many cases, the surface temperature of an object can be affected by things behind or under the surface. For example, under certain conditions the surface temperature of a wall can be subtly affected by the wooden studs behind the wall. This characteristic can allow you to easily see the location of the studs behind the wall, without actually looking through the wall.
A: With any new technology in the hands of consumers, there is a chance it will be used in unintended ways. At FLIR Systems, our heritage is to provide the world’s most advanced thermal imaging technology for public safety, environmental protection, and to enhance our daily lives. Therefore, we take personal security very seriously.
The purported ability to steal pin codes with thermal imaging cameras, such as at ATMs, requires very specific conditions and circumstances making such a scenario highly unlikely.
Regardless, we recommend practicing prudent identity protection measures to ensure personal data remains secure no matter the situation.

Features

A: Available in either iOS or Android hardware versions, FLIR ONE features:
  • A more powerful thermal sensor with four times the resolution for crisper and clearer thermal images.
  • Automatic tuning. There is no need to manually tune the device for optimum use.
  • A lighter-weight design that is less than a third the weight of the original.
The device retains its own dedicated battery and has the side-by-side visible and thermal cameras. When combined through MSX, the software dramatically increase a user’s ability to interpret a thermal image in real-world environments.
A: At about 100 feet, you can see the heat signature of a person. However, atmospheric conditions can influence the visible range. Dry, clear weather will provide a greater range than rainy, foggy, or humid conditions as water in the atmosphere can absorb infrared radiation before it reaches the sensor.
A: Resolution is often synonymous with image quality, but in reality, resolution is one of many factors that determine thermal image quality. The second-generation FLIR ONE’s more powerful Lepton thermal camera has been upgraded to generate image quality equal to or better than the original in every respect. When combined with the VGA visible camera, FLIR ONE creates a crisper and clearer 640x480 image than ever before. This is achieved with FLIR’s patented two-camera MSX™ Technology, which embosses a visible image onto the thermal image without eliminating any thermal information, greatly enhancing the perceived resolution and detail of the thermal image.
A: FLIR developed MSX blending as a proprietary and patented technique to improve image quality. It dramatically increases a user’s ability to interpret a thermal image in real-world environments by adding visible edge detail to a thermal image without sacrificing detail. MSX is additive in that no thermal information is lost, greatly enhancing the perceived resolution of the thermal image. However, MSX only works in conditions where visible light is present. In dark conditions, turn on the companion-device flashlight to generate light.
A: No. The second-generation FLIR ONE features automatic tuning and thus will not require the user to periodically reset the thermal sensor.
A: FLIR ONE operates at 32°F to 95°F (0°C to 35°C). It also features an enhanced scene temperature range of -4°F to 248°F (-20° to 120°C), a 40°C increase in range from the predecessor device.
A: No. The attachment includes an internal battery, ensuring that the FLIR ONE won’t drain the respective battery of the attached device.
A: Tap and hold on screen until a slider appears to adjust. Tap to exit.
 

iOS Device Compatibility

 

FLIR ONE for iOS

Model Comments
iPhone SE Accessory has been designed to connect specifically to these models, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, or iPad may affect wireless performance.
iPhone 7 / iPhone 7 Plus
iPhone 6 / iPhone 6 Plus
iPhone 5 / iPhone 5s
iPad Air / iPad Air 2
iPad Mini / iPad Mini 3
iPad (4th Generation)

FLIR ONE First Gen

Model Comments
iPhone SE Accessory has been designed to connect specifically to these models, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, or iPad may affect wireless performance.
iPhone 5s
iPhone 5

Android Device Compatibility

 

To be compatible with FLIR ONE, a device must meet the minimum requirements and appear on the list below as a compatible device.

Minimum Requirements:

  • At least Android Version 4.4.2
  • GPS, Location, OTG USB, Flashlight, and Microphone Capabilities
    • For Panorama functionality: Gyroscope and Accelerometer Capabilities
  • GPS, Location, Microphone, and Flashlight Permissions

Compatible Devices

Manufacturer Model Number Model Operating System Comments
LG V400 G Pad 7.0 Lollipop (5.0.2) Successfully Tested
Samsung SM-G930F Galaxy S7 Marshmallow (6.0.1) Successfully tested
Samsung SM-G935F Galaxy S7 Edge Marshmallow (6.0.1) Successfully tested
Samsung SM-G9201, SM-G920F Galaxy S6 Marshmallow (6.0.1) Successfully tested
Samsung SM-G900H, SM-G900F Galaxy S5 Lollipop (5.0) Successfully tested
Samsung GI9500 Galaxy S4 KitKat (4.4.2) Successfully tested
Samsung SM-T700 Galaxy Tab 8.4 Lollipop (5.0.2) Successfully tested
Samsung SM-T800 Galaxy Tab 10.5 Lollipop (5.0.2) Successfully tested
Sony PM-0270-BV Xperia Z Lollipop (5.0.2) The Phone has a micro-USB on the side, orienting the FLIR One sideways
Sony E6603 Xperia Z5 Lollipop (5.1.1) In order to connect the FLIR One, go to Settings > Device Connection > USB Connectivity > Detect USB Device when the FLIR One is plugged in. Video recording is not supported.
HTC 2PQ9100 One A9 Marshmallow (6.0) The phone has a reversed micro USB connector that will orient your FLIR ONE towards you. Consider using the micro USB reversing connector that shipped with your Android FLIR ONE or can be requested here.
HTC OP6B100 One M8 Lollipop (5.0.1) The phone has a reversed micro USB connector that will orient your FLIR ONE towards you. Consider using the micro USB reversing connector that shipped with your Android FLIR ONE or can be requested here.
HTC OPJA100 One M9 Marshmallow (6.0) The phone has a reversed micro USB connector that will orient your FLIR ONE towards you. Consider using the micro USB reversing connector that shipped with your Android FLIR ONE or can be requested here.
HTC D820u Desire 820 KitKat (4.4.4) The phone has a reversed micro USB connector that will orient your FLIR ONE towards you. Consider using the micro USB reversing connector that shipped with your Android FLIR ONE or can be requested here. Panorama and flashlight functionality may not be supported
HTC OPAJ300 One E8 Lollipop (5.1.1) The phone has a reversed micro USB connector that will orient your FLIR ONE towards you. Consider using the micro USB reversing connector that shipped with your Android FLIR ONE or can be requested here.
HTC 4115B-OP82100 Nexus 9 Lollipop (5.1.1) The phone has a reversed micro USB connector that will orient your FLIR ONE towards you. Consider using the micro USB reversing connector that shipped with your Android FLIR ONE or can be requested here. Panorama and flashlight functionality may not be supported
Motorola XT1540 Moto X Marshmallow (6.0) Successfully Tested
Motorola XT1540 Moto G 3rd Generation Marshmallow (6.0) Successfully Tested
Motorola Nexus 6 Google Nexus 6 Lollipop (5.0) to Marshmallow (6.0) Successfully Tested

Community Tested Devices

Manufacturer Model Number Model Operating System Comments
LG Nexus 5 D820 Nexus 5 Marshmallow (6.0.1) Successfully Tested
LG D855 G3 Lollipop (5.0) Successfully Tested

Incompatible Devices

Manufacturer Model Number Model Operating System Comments
Lenovo X2-CU Xperia Z KitKat (4.4.2) FLIR One not detected
LG V-495 G Pad F 8.0 Lollipop (5.0.2) FLIR One not detected
LG D722K G3 KitKat (4.4.2) FLIR One Application is incompatible
HTC One X One X Jelly Bean (4.1.1) FLIR One application is incompatible